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| Friday, May 9, 2025 |
KM tools and methods used for IT applications: a step towards information & knowledge cross-fertilisation? Alain BERGER & Jean-Pierre COTTON Summary : The tools and methods linked to Knowledge Management are no longer the main focus of academic research, which is shifting towards the new questions of social networks on the one hand and data deposits on the other. However, the subject of knowledge, its formalization for its control and durability, its transfer for a good diffusion, and its exploitation for an optimal capitalization is a more than critical stake for the organizations based on knowledge as in industry or services. The purpose of this article is to shed light on the economic-technical realism that leads companies to rely on the performance of tools and methods related to knowledge engineering to respond advantageously to very concrete and operational questions. In the long term, interoperability and even more so the cross-fertilisation between knowledge and information will become a key to the performance of the IS, which will become a real memory for the organisation. The presentation of ten or so projects is the methodological approach chosen to illustrate this trend in concrete terms, and in particular the four classes of information and knowledge systems (IKS). |
Evolution in the industry of the cognitive or knowledge engineer profession between 1985 and 2015 Alain BERGER
The first knowledge engineers or cognitive engineers appeared in industry with the arrival of expert systems in the mid-1980s. The changes in technology, the evolution of the role of IT in organisations, and the confusion resulting from the popularisation of knowledge management mean that this profession of knowledge engineer remains little known, despite all its added value. The article is a look at the evolution of this profession, marked by humility and humanity, in the changing industrial environment of the last thirty years in France. |
Feedback from a knowledge capitalisation operation on the MATEO molecular analysis system Didier MATHIEU1, François VEXLER2, Alain BERGER2, Lionel HAIRAULT1, Philippe SIMONETTI1 1Commissariat à l'énergie atomique et aux énergies alternatives, 2Ardans,
This article presents feedback on a knowledge engineering approach for the elaboration and realisation of a knowledge collection linked to the expertise on a scientific modelling and simulation software device: the software for the molecular design of energetic materials named MATEO. This framework is representative of a multi-stage knowledge. |
KB-SCOPE - Elements of appreciation and analysis of a knowledge base: the Ardans industrial experience. Reference : AIDE 2013 François VEXLER , Alain BERGER , Jean-Pierre COTTON , Aline BELLONI Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France In the industry, the act of accepting the contractual acceptability of a supply is known as "Acceptance". The signing of a contract whose objective is the delivery of a knowledge base is inherently a paradox. However, in life, one has to decide and conclude: is the knowledge base admissible? This article aims to show the results obtained by implementing principles of cartographic analysis of knowledge bases developed on behalf of different clients. The study material is therefore real, operational material, generally consisting of databases with a volume varying between 250 and 500 knowledge elements. Built with the help of the Ardans Knowledge Maker tool and therefore highly structured in terms of content models and classification trees (or views), these analyses respond first of all to the major concern of the quality of the bases provided and, more generally, the quality of the capitalisation products. We are interested here in the completeness and coherence of these products, which always poses a problem once a certain volume is reached. This work comes from industry and from the dozen years of knowledge engineering operations carried out by Ardans in France and in Europe. It prefigures the next AKM companion module called "KB-SCOPE". |
The Employment Security Act Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France The Law on securing employment (ANI2013) voted in June 2013, aims to change and better manage the relationship between the company and the Staff Representative Bodies (IRP). It announces the obligation to set up "a new source of information for staff representatives" in the form of an economic and social database. The solution Based on its experience and expertise in knowledge management and in particular in the development of its Ardans Knowledge Maker® software, Ardans has developed the BDU-IRP module in order to offer a "turnkey" tool without any additional development and to be adapted to the company's image and culture. |
From structured knowledge management to electronic laboratory notebook with evidential value: birth of CLEOPATRE Reference : ICC 2011 Aline Belloni, Alain Berger, Jean-Pierre Cotton et François Devoret Ardans SAS, 2 rue Hélène Boucher - 78286 Guyancourt Lex Persona SARL, Technopole de l'Aube en Champagne - BP 601 - 10901 Troyes Cedex 9 fdevoret@lex-persona.com Ardans has developed a simple, scalable, multilingual, secure and evidential electronic laboratory notebook, accessible through a simple web browser. The CLEOPATRE notebook, which is the result of this project, can index each element, file or document produced, in indexing trees for later use by the researcher or his team. The researcher connects to the notebook to integrate the documents produced, describe the progress of his work, the results of his experiments, the analyses carried out and his conclusions. All of these elements are signed electronically and a digital identity is associated with them, thus giving evidential value and a right of authorship to the elements contained in the laboratory notebook with a view to intellectual protection and the filing of a patent application, thus enhancing the value of the work. A validation circuit integrated into the tool allows a third party witness to electronically countersign the notebook and thus attest to the veracity of the elements. Keywords: structured data, knowledge organisation, authentication, evidential value, security, Intangible Assets Management, electronic laboratory notebook. |
ONTOLOGICAL MODELLING OF THE AEROSPACE COMPOSITE MANUFACTURING DOMAIN Référence : ICAS 2010 Wim J.C. Verhagen,Richard Curran* *Delft University of Technology, Faculty of Aerospace Engineering, Air Transport & Operations, Kluyverweg 1, 2629 HS Delft, The Netherlands Keywords: Ontology, Knowledge Management, Knowledge-Based Systems This paper focuses on the development of an ontology for the aerospace composite manufacturing domain. It uses an amalgam of ontology development methodologies to arrive at a semi-formally declared ontology, which is tested for practical validity in a case study focusing on construction of an architecture for a knowledge management solution for an aerospace OEM. |
Supporting organisations in implementing knowledge management in the early 21st century: feedback Référence : AST2009-700 Alain Berger, Jean-Pierre Cotton, Pierre Mariot, Ardans, 2 rue Hélène Boucher, 78286 Guyancourt, France {aberger, jpcotton, pmariot}@ardans.fr
This article briefly presents Ardans' experience in implementing knowledge management systems in a wide variety of organisations at the beginning of the 21st century. |
Querying multiple sources with OWL ontologies: an exploratory study in an automotive company Référence : OWLED 2007 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France |
PSA Peugeot Citroën - ICARE: Bringing a job reference system to life in industry: from theory to practice. Reference : AST2005-384 Alain Berger *, Pierre Mariot*, Christophe Coppens** & Julien Laroque Malbert** * Ardans SAS 2,rue Héléne Boucher 78286 Guyancourt cedex aberger@ardans.com & pmariot@ardans.com PSA Peugeot Citroën – DINQ/DSIN/SIPP VVB Route de Gisy 78140 Vélizy Villacoublay christophe.coppens@mpsa.com & julien.laroquemalbert1@mpsa.com http://www.psa-peugeot-citroen.com Knowledge management, a major challenge for industry, has entered a concrete deployment phase. The combination of the maturity of organisations in the mastery of their business, the consolidation of methods and the evolutionary tools to bring a knowledge heritage to life are favouring the emergence of significant projects and their operational dissemination within large industrial groups. The example of ICARE at PSA PEUGEOT CITROEN carried out with the Ardans Knowledge Maker environment is a case in point. |
Efficiency in health organisations: The shift to knowledge management « In the choir listening to the orchestra » Reference : SDC2006 Nantes Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France
This article describes the principles implemented in two healthcare organisations, ALTIR and CALYDIAL, which use the accreditation process, also known as certification, to boost the functioning of their teams by implementing real knowledge management. ALTIR & CALYDIAL are health organisations responsible for the care, education and monitoring of chronic dialysis patients. Key words: Collective dynamics, knowledge engineering and management, certification of a health care institution, renal failure, peritoneal dialysis, haemodialysis. |
VPC Service Plus: Formalising business assets to improve customer relations in contact centres Reference : AST2006-331 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France
VPC Service Plus handles customer relations for the Big Book of the Month. VPC Service Plus has set up a collective memory in the form of a knowledge base using the Ardans Make methodology and the Ardans Knowledge Maker tool to manage its know-how and documents in relation to its work tools. The implementation of this collective memory has made it possible to federate in a homogeneous way on the same medium the entire business heritage of the company, which is made up of added values, know-how, formalised knowledge, procedures, documents and rules resulting from quality. This document is dedicated to the memory of Mr Pierre CLUZEL. In 2004 and in the months that followed, he was fully involved in this operation, during which he patiently and precisely delivered his expertise in customer relationship management within his company. He has been a driving force for the implementation of this approach within the subsidiaries of his group and beyond. |
Capitalising on knowledge in the design office: Developing the business repository Reference : AST2006-246 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France
The objective of this article is to present how PSA Peugeot Citroën conducts its knowledge capitalisation actions in its design offices through the example of the project produced by the Ardans company within the Structure Ouvrants entity in the field of "sealing". After a brief history, the key elements of the preparation of the operation and the approach are specified. Today, the content is available via an information system: the life of this collective memory is in the hands of the users. An additional experience has been added in order to identify the main fields of evolution relating to the Ardans method and tool between this "2004" capitalisation project and those of "2011". |
Continuous memory: capitalising and enhancing know-how and experiences on a continuous basis. Reference : AST2006-132 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France |
Ardans make: a method for developing collective continuous memory Référence : AST2006-152 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France |
Choosing a diagnostic support system for an industry: initiating a continuous memory Reference : AST2002-163 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France |
Ardans Knowledge maker: introduction, principles and philosophy implemented in this knowledge management environment. Reference : AST2006-354 Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France |
KM tools: Overview, choice and implementation: Chapter 5 Case study Implementation of new industrial tools and methods for knowledge capitalisation at PSA Peugeot Citroën. Ardans SAS, 6 rue Jean Pierre Timbaud, "Le Campus" Bâtiment B1, 78180 Montigny-le-Bretonneux, France |
