MAGIC - Ardans method for monitoring the efficiency of Calydial

Monday, May 6, 2024

CALYDIAL

Lyon's voluntary centre of dialysis, CALYDIAL, is an health establishment with a status of non-profit organization in accordance to the law of 1901.

Created in 1984, CALYDIAL took care of 150 patients in 2006 and its goals are still as followed:

  • to make all forms of replacement treatment possible for patients in chronic renal failure,
  • to provide patients the most self-ruling means of treatment adapted to their condition,
  • to gather people interested and concerned by all the issues raised by this type of treatment (Extract of the status of  CALYDIAL, official gazette of  8th of August 1998).
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 MAGIC CALYDIAL Project - Ardans icone PDF (PDF 616Ko)

Challenges

  • The obligation introduced by the law of 24 April 1996 requires CALYDIAL to work within the framework of the certification procedure (accreditation) defined by the Haute Autorité de Santé on the theme of the evaluation of professional practices (EPP).
  • The aim is to ensure that the health establishment takes into account all the conditions of care safety and quality and patient management.

Operation

  • CALYDIAL's management opted for a collective construction of the system in order to support the reference frame of practices adapted to the daily framework of all the actors.
  • The method pilots the realization of the work. It satisfies the requirements that animate the virtuous concept of the double pyramid:
    • static: professional knowledge and organization
    • dynamic: collective improvement
  • The approach is supported by the Ardans Knowledge Maker® tool, which integrates the Ardans make knowledge engineering method. It is particularly relevant to satisfy such an iterative, evolving and collective construction.
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Solution

  • Formalization of the quality policy and its implementation method in the software.
  • Effective sharing of knowledge on the life cycle, with for example:
    • Entry of undesirable events in the tool by each person,
    • Follow-up of improvement actions, management of "projects",
    • Evaluation and monitoring by indicators produced from the tool.
  • Traceability of changes in procedures and protocols in relation to actions and events.
  • Effective autonomy obtained very quickly and adapted support on singularities.

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